Amazon.com or the Grinch?

So, every year I do the bulk of my Christmas shopping online and most of it is usually with Amazon.com.

This year I placed what I consider to be a large order of holiday gifts right after Thanksgiving.

Some items came right away, but I noticed most of the big gifts for my kids were missing. Last night I contacted Amazon.com and was told that the items were assumed “lost in transit”. If they knew they were lost, why wasn’t I notified?

This video explains further: (be sure to watch the second and third videos below this for the update, too)

So, I spent a loooong time on the phone with Amazon this morning and here are my follow up thoughts on the matter:

So, I am left to conclude that either Amazon isn’t reading Twitter or they simply do not care: